Service Satisfaction
If you are unsatisfied with your session, please let your therapist know during the appointment so adjustments can be made. Once a session is completed, refunds will not be issued for services already rendered.
Refund Policy
At Top Healthy Massage, your wellness and satisfaction are our top priorities. We strive to provide professional, high-quality massage services tailored to your needs. Please review our refund policy below:
Prepaid Sessions & Packages
Prepaid sessions or massage packages are non-refundable but may be transferred to another person or rescheduled for a later date.
Gift Certificates
Gift certificates are non-refundable and must be used within the stated validity period. Regular customers are more likely to get gift certificates.
Medical or Emergency Situations
Clients are required to disclose any medical conditions or injuries prior to meetups. Exceptions may be considered in cases of medical emergencies, at the discretion of management.
Cancellations
Cancellations made at least 24 hours in advance will not incur a fee, and any prepayment will be applied to your rescheduled session. Cancellations made less than 24 hours before the appointment may result in a cancellation fee of up to 50% of the service price.
No-Shows
No-shows will be charged the full session fee, and refunds will not be issued.
Please fill the refund form below to initiate a refund
After submitting, your refund request will be sent directly to Tophealthyspa@gmail.com.